To ensure that we deliver on our brand promise of providing guest experiences that inspire and provoke discovery, this position must fits the Renaissance culture and aspires to deliver lifestyle experiences through the R Ways that reinforces the Renaissance positioning, core values, and service behaviours through action-oriented daily deeds/performances and conform to the brand r image with respect to the style, verbal communication, non-verbal communication, and lifestyle focus.
确保我们依照品牌承诺提供服务,即鼓励和激发客人去发现。该职位必须符合万丽文化与品牌内涵的要求,充满激情为客人传递优质生活化体验,依照万丽服务之道(R Way)强化万丽品牌定位,核心价值以及服务标准。通过积极主动的对客服务/表现(包含尊重不同的风格,与客人交流,肢体语言以及关注客人优质生活需求),展现符合万丽品牌标准的酒店形象。
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Be warm and friendly and ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy.
协助主管和经理确保日常运作顺利。根据操作标准,确保符合操作标准所有宾客快速登记入住和退房。做到热情、友好,确保提供给宾客的服务的连贯性是Marriott哲学的实践经验。